Last updated: 25/09/2024
Title: www.nefozon.com
Address: Yüzüncüyıl Mah. 85403 Sk. 3/1-B Çukurova - ADANA
Phone: +90 (322) 911 0 117
E-Mail: info@nefozon.com
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Distance Sales Contract: The subject of this contract is to determine the rights and obligations of the parties in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts regarding the sale and delivery of the product, whose characteristics and sales price are specified below, which the BUYER has ordered electronically from the SELLER's website www.nefozon.com. The buyer acknowledges and declares that they have been informed by the seller in a clear, understandable and appropriate manner for the internet environment about the seller's name, title, full address, telephone and other contact information, the basic characteristics of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc., all preliminary information about the goods subject to sale and the right of "withdrawal" and how to use this right, official authorities to which they can submit complaints and objections, etc., that they have confirmed this preliminary information electronically, and subsequently ordered the goods in accordance with the provisions of this contract. The preliminary information on the www.nefozon.com website and the invoice issued based on the order placed by the buyer are integral parts of this contract.
The type and kind of product(s) purchased electronically, quantity, brand/model, sales price, payment method, person to receive delivery, delivery address, invoice information, and shipping fee are as specified below. The person to be invoiced must be the same as the person making the contract. The information below must be correct and complete. The buyer accepts to fully compensate for damages arising from situations where this information is incorrect or incomplete, and also accepts all kinds of responsibility that may arise from this situation. The SELLER reserves the right to stop the order in cases where it deems necessary, when the information provided by the BUYER does not match reality. In cases where the SELLER detects a problem with the order and cannot reach the BUYER through the phone, e-mail, and postal addresses provided by the BUYER, it freezes the implementation of the order for 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the issue during this period. If no response is received from the BUYER within this period, the SELLER cancels the order to prevent both parties from suffering any loss.
Product(s) Purchased: ...................................... , Code: ................................, ............. Quantity
Total Sales Price: ............................. TL
Payment Method: Credit Card/Bank Transfer (EFT)
Person to Receive Delivery: Phone number: Delivery Address: Person/Institution to be Invoiced: Invoice Address: Tax Office: Tax ID Number: Shipping Fee: .......... TL
The contract date is ..../..../......, which is the date the order was placed by the buyer. Situations that do not exist or are unforeseen at the time of signing the contract, develop beyond the control of the parties, and make it impossible for one or both parties to partially or fully fulfill their debts and responsibilities under the contract or to fulfill them on time with their emergence, will be considered as force majeure (Natural disaster, war, terrorism, uprising, changing legislation provisions, confiscation or strike, lockout, significant malfunction in production and communication facilities, etc.). The party experiencing force majeure will immediately notify the other party in writing. Neither party will be responsible for failing to fulfill their obligations during the continuation of force majeure. If this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate unilaterally.
5.1. The seller accepts and undertakes to fulfill the obligations imposed on it in the contract completely, except in cases of force majeure, in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
5.2. Persons under 18 (eighteen) years of age cannot shop from nefozon.com. The seller will assume that the age stated by the buyer in the contract is correct. However, the seller will not be held responsible in any way for the buyer's misstatement of their age.
5.3. www.nefozon.com is not responsible for price errors resulting from system errors. Accordingly, the seller is not responsible for promotion or price errors that may arise due to the system, design, or illegal interventions that may be made to the website. The buyer cannot claim rights from the seller based on system errors.
5.4. Shopping can be done from www.nefozon.com with credit card (Visa, MasterCard, etc.) or bank transfer. Orders that are not transferred within one week from the order date are canceled. The time when orders are processed is not when the order is placed, but when the necessary collection is made from the credit card account or when the transfer (EFT) is determined to have reached the bank accounts. Payment methods such as cash on delivery or postal check that are made without consulting customer services are not accepted.
6.1. The buyer accepts and undertakes to fulfill the obligations imposed on them in the contract completely, except in cases of force majeure.
6.2. By placing an order, the buyer is deemed to have accepted the terms of this contract and accepts and undertakes to make the payment in accordance with the payment method specified in the contract.
6.3. The buyer acknowledges and declares that they have been informed in a clear, understandable and appropriate manner for the internet environment about the seller's name, title, full address, telephone and other contact information, the basic characteristics of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc., all preliminary information about the goods subject to sale and the right of "withdrawal" and how to use this right, official authorities to which they can submit complaints and objections, etc. from the "www.nefozon.com" website, and that they have confirmed this preliminary information electronically.
6.4. Depending on the previous article, the buyer declares that they have read and are aware of the order/payment/usage procedure information on "www.nefozon.com", which includes product order and payment conditions, product usage instructions, precautions taken against possible situations and warnings made, and that they have given the necessary confirmation electronically.
6.5. If the buyer wishes to return the product they have purchased, they accept and undertake not to damage the product and its packaging in any way, and to return the original invoice and delivery note at the time of return.
After the buyer approves the TL amount including VAT (total installment amounts in installment transactions) of the products added to the shopping cart, it is processed through the POS of the relevant bank card. Therefore, an order confirmation email is sent to the customer before orders are shipped. Shipment is not made before the Order Confirmation email is sent. Any disruption in the process or problems that may arise related to the credit card are notified to the buyer using one or more of the phone/fax/e-mail methods specified in the contract. If necessary, the buyer may be asked to contact their bank. The time when orders are processed is not when the order is placed, but when the necessary collection is made from the credit card account or when the transfer (EFT) is determined to have reached the seller's accounts. Exceptionally, if it is understood that the subject matter of the contract cannot be supplied for a justified reason and/or if a stock problem is encountered, the buyer is immediately informed in a clear and understandable manner and, if they approve, another product of equal quality and price can be sent to the buyer, or at the buyer's desire and choice; a new different product can be sent, it can be waited for the product to enter stock or for other obstacles preventing delivery to be removed, and/or the order can be canceled. In cases where it becomes impossible to fulfill the obligation to deliver the subject matter of the contract, the buyer is informed of this situation and the total price paid and any document that puts them in debt is returned to them within ten days at the latest and the contract is canceled. In such a situation, the buyer will not have any additional material and moral damage claim from the seller.
Payment: www.nefozon.com offers cash transfer order options to buyers who do not want to use their credit card information in the internet environment. In payment by transfer, the buyer can choose the most suitable bank and make their transfer. If an EFT has been made, the date of entry into the account will be taken into consideration. When making a transfer and/or EFT, the "Sender Information" must be the same as the Invoice Information and the order number must be written. Payment methods such as cash on delivery or postal check that are made without consulting customer services are not accepted. If the product price is not paid to the Seller by the relevant bank or financial institution due to the unauthorized use of the Buyer's credit card in an unfair or illegal manner by unauthorized persons without the Buyer's fault after the delivery of the product, the Buyer is obliged to send the product delivered to them to the Seller within 10 days. In such cases, shipping costs are borne by the Buyer. If the Buyer has chosen to pay by credit card, the BUYER accepts, declares and undertakes that they will separately confirm the relevant interest rates and default interest information from their bank, and that the provisions regarding interest and default interest will be applied within the scope of the "Credit Card Agreement" between the Bank and the BUYER in accordance with the provisions of the legislation in force.
Shipping: With the sending of the order confirmation email, the product(s) are given to the cargo company contracted by the seller.
Delivery: The product(s) will be delivered to the buyer's address by the cargo company contracted by the seller. The delivery period is 30 days from the sending of the order confirmation email and the establishment of the contract. This period can be extended by a maximum of ten days, provided that the buyer is notified in writing or with a permanent data carrier in advance. Products are sent with phone notification to regions where Cargo companies do not make address delivery. In regions where the Cargo Company makes delivery once a week, in cases where there are errors and deficiencies in the shipping information, in some social events and natural disasters, there may be delays in the specified day period. The buyer cannot impose any responsibility on the seller for these delays. If the product is to be delivered to a person/organization other than the Buyer, the seller is not responsible for extra cargo fees that may arise from the refusal of the person/organization to be delivered to accept the delivery, errors in the shipping information and/or the Buyer not being present. If the product(s) do not reach the customer within the specified days, delivery problems should be immediately reported to customer services using the "info@nefozon.com" e-mail address.
In case of damaged package: Damaged packages should not be accepted and a report should be made to the Cargo Company official. If the Cargo Company official is of the opinion that the package is not damaged, the buyer has the right to have the package opened there to check that the products are delivered undamaged and to request that the situation be determined with a report again. After the package is accepted by the Buyer, it is accepted that the Cargo Company has fully performed its duty. If the package has not been accepted and a report has been made, the situation should be reported to the seller's Customer Services as soon as possible with the copy of the report remaining with the Buyer.
The BUYER cannot exercise the right of withdrawal after order confirmation due to ozone machines being custom-made products. However, in case the product turns out to be defective, legal warranty rights are reserved.
The buyer has the right to withdraw from the contract within seven days after receiving the goods that are eligible for return, without showing any reason and without paying any penalty. In accordance with the general communiqué of tax procedure law number 385, in order for the return transactions to be made, the buyer must completely and correctly fill in the return sections at the bottom of 2 copies of the invoice belonging to the seller delivered with the goods, sign them, and then send one copy to the seller together with the product and keep the other copy. The withdrawal period starts from the day the goods are delivered to the buyer. The return shipping cost of the returned product or products must be borne by the buyer.
If the buyer exercises their right of withdrawal, the seller will return the total price they have received and any document that puts the consumer in debt to the consumer without imposing any costs on the consumer within ten days at the latest from the receipt of the invoice containing the withdrawal notification along with the product.
The decrease in the value of the goods received or the existence of a reason that makes return impossible does not prevent the use of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the consumer's fault, they must compensate the seller for the value of the goods or the decrease in its value.
The sold products are under warranty within the period and conditions specified in the warranty certificate. The warranty is valid if the product is used in accordance with the matters specified in the user manual.
The information specified by the buyer in this contract and the information they provide to the seller for the purpose of making payment will not be shared with third parties by the seller. The seller can only disclose this information within the framework of administrative/legal obligation. The seller can provide the information requested from it to the relevant authority if it has it in its possession within any judicial investigation with proven research qualification.
Credit Card information is never stored, Credit Card information is only used to securely transmit to the relevant banks during the collection process to obtain authorization and is deleted from the system after authorization.
Information such as the buyer's e-mail address, postal address and phone number is only used by the seller for standard product delivery and information procedures. In some periods, campaign information, information about new products, promotion information can be sent to the buyer after their approval.
In the implementation of this contract, Consumer Arbitration Committees and Consumer Courts in the place of residence of the Buyer or Seller are authorized up to the value announced by the Ministry of Industry and Trade every year in December. In case of realization of the order, the Buyer is deemed to have accepted all conditions of this contract.
This contract consisting of 12 (twelve) articles has been read by the parties and concluded and entered into force by being accepted electronically through the nefozon.com site on ……./……./…….
